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Hosting
Hosting Service Level Agreement
Your peace of mind has always been of optimum importance to us at Netcetera. Over the last couple of years we have been busy developing one of the UK's most advanced technical infrastructures to ensure that once you receive a top quality service you continue to do so.
It is with this aim that we have decided to introduce to you a Service Level Agreement (SLA) to emphasise the importance we place in server uptime.
Server uptime, flexibility and resilience are three of the most important elements to our service and we believe that the introduction of this SLA will not only benefit you but also help us to aspire to greater service levels.
If you have any questions or queries regarding this SLA, please do not hesitate to contact your Netcetera Account Manager.
99.9% Network Uptime
We guarantee that our network will be available 99.9% of the time. Many companies offer this but not many have gone to the extent of having a fully Gigabit switched network, Multiple separate backbone providers, redundant routers and fibre coming in at multiple points to the building.
For each hour of network Downtime outside of this SLA we will give 1 day's credit for hosting to a maximum of 100% of your monthly hosting costs credited per calendar month.
Price Guarantee during Contract Period
We will never put your prices up and that's a guarantee - what you pay today you will pay tomorrow even if the price changes to new customers.